Lake Studio Privacy Policy
This Privacy Policy describes how LAKE studio ("the Company", "we", "us", or "our") collects, uses, and protects the personal information of our clients, visitors to our website, and users of our services.
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1. Information We Collect
1.1 Personal Information: When you engage with LAKE studio's services, we may collect personal information such as your name, email address, phone number, billing address, and payment information. This may include information provided when you book a service, create an account, or communicate with us.
1.2 Client Content: In the course of providing our services, we may collect and store content provided by clients, such as photographs, videos, and design files. This content may contain personal information and is used solely for the purpose of fulfilling client requests.
1.3 Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, pages visited, and referring website. This information is collected through cookies and similar technologies to improve the functionality and performance of our website.
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2. Use of Information
2.1 Service Provision: We use the information collected to provide and improve our services, fulfill bookings, communicate with clients, and process payments. This includes contacting you regarding your bookings, responding to inquiries or requests, and providing customer support.
2.2 Marketing and Promotions: With your consent, we may use your contact information to send promotional materials, special offers, and updates about our services. You may opt out of receiving marketing communications at any time by following the instructions provided in the communication or contacting us directly.
2.3 Analytics: We may use usage information to analyze trends, track user interactions, and improve the functionality and performance of our website and services. This helps us understand how users interact with our website, identify areas for improvement, and enhance the user experience.
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3. Data Sharing
3.1 Third-Party Service Providers: We may share personal information with third-party service providers who assist us in operating our business, processing payments, or providing services on our behalf. These service providers are contractually obligated to use the information only for the purposes of providing the services we request and are required to maintain the confidentiality and security of your information.
3.2 Legal Compliance: We may disclose personal information when required by law or in response to lawful requests by public authorities, such as government agencies or law enforcement. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
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4. Data Security
We take appropriate measures to protect the security and confidentiality of your personal information. This includes implementing industry-standard security technologies and procedures to prevent unauthorized access, use, or disclosure of your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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5. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This may include retaining information to comply with legal obligations, resolve disputes, enforce agreements, or for archival purposes.
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6. Your Rights
You have the right to access, update, or delete your personal information held by Lake Studio. To exercise these rights or inquire about our data practices, please contact us using the contact information provided below. Please note that we may need to verify your identity before processing certain requests.
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7. Children's Privacy
Lake Studio's services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately and we will take appropriate steps to remove the information from our records.
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8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or by other means as required by law. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
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9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@lakestudio.ca